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The Customer Service Institute of America (CSIA) awarded Ryan the prestigious International Service Excellence Award for the second consecutive year. Ryan ranked number 1 in the Medium Business category for our commitment to customer service excellence and our ability to consistently deliver high levels of service on a global scale. The CSIA is the body delegated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards.

Rahul Merchant is a senior leader with a breadth of experience as an operating executive and a board member across several industries at a global level. In April 2015, Rahul was recruited as a Senior Executive Vice President by Teachers Insurance and Annuity Association of America (TIAA), a diversified financial services organization with more than $1 trillion in assets under management for 11,000 institutions and more than five million participants. Additionally, Rahul serves on several public and private boards, including Juniper Networks, Kyndryl, Global Cloud Xchange, and Convergint Technologies.