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2011
In January, Ryan receives the prestigious International Service Excellence Award presented by the Customer Service Institute of America (CSIA) and the International Council of Customer Service Organizations (ICCSO). The Firm ranks first in the Medium Business category of top international companies that have achieved world-class customer service excellence. Additionally, as a result of Ryan’s executive leadership commitment to maintaining a culture of client service excellence, the CSIA names Ryan CEO and Managing Principal, G. Brint Ryan, the 2010 Customer Service CEO of the Year.
In March, the Firm commemorates 20 years of tax innovation during a four-day celebratory event and annual meeting at the Aria Resort and Casino in Las Vegas, Nevada. This all-expense paid celebration for Ryan associates, family, and friends includes golf, spa and salon appointments, Las Vegas shows, networking events, and an Awards Ceremony honoring the outstanding individual contributions of Ryan professionals and associates. The highlight of the Awards Ceremony is the announcement of the 2011 Chairman’s Award, the highest level of recognition in the Firm awarded annually to the associate that best reflects the Ryan core values while delivering outstanding results. This year’s honor is bestowed on Mark W. Eidman, Ryan Principal and Controversies and Appeals Practice Leader. Mr. Eidman joined Ryan in 2006 and is one of the leading state and local tax attorneys in the country. He represented Ryan clients in dozens of administrative appeals and court cases throughout the country and successfully litigated some of the largest state and local tax cases in the United States. Additionally, Blake Holman, Ryan Senior Vice President and Chief Information Officer (CIO), receives the inaugural 2011 Innovatus Award recognizing the employee that exemplifies the Ryan brand commitment to delivering “Innovative Solutions to Taxing Problems.” The celebration ends with the Ryan Principals and Corporate Officers presenting Ryan Founder, CEO and Managing Principal, G. Brint Ryan, with a donation of $50,000 to the Ryan Foundation in his honor. The Ryan Foundation was chartered to oversee the Firm’s contributions to charitable organizations, schools, universities, and other deserving entities. In addition to the $50,000 donation from the Principals and Officers, Mark Eidman generously donates his $25,000 Chairman’s Award bonus to the Ryan Foundation in honor of Brint’s accomplishments over the past 20 years, resulting in $75,000 that will fund the foundation’s inaugural charitable donations.
In April, Ryan is listed as the ninth largest tax services firm in the United States, based on the 2011 Accounting Today Top 100 Tax and Accounting Firms ranking. Ryan’s revenue growth to $216 million in 2011 improves the Firm’s ranking, up from the tenth largest overall tax services firm in 2010. When excluding the individual tax preparation firms listed in the ranking, Ryan is the seventh largest corporate tax services provider, the largest firm generating 100% of its revenue from tax, and the best performing firm based on year-over-year revenue growth. Comparatively, the major accounting firms listed generate only 25 to 35% of total revenues from tax services and record negative or anemic revenue growth in 2010. Also in April, Brendan F. Moore, Ryan Vice Chairman of Global VAT; Garry Round, CEO and Managing Principal, Ryan Canada ULC; and Jon C. Sweet, Ryan Vice Chairman and Chief Strategy Officer, are appointed to the Firm’s Board of Directors. The appointment of these three strategic professionals represents another milestone in Ryan’s continued growth and expands the Board of Directors to seven members.
April ends with the promotion of Kelly S. Butler to Principal. Ms. Butler is based in the Houston, Texas office and provides multi-jurisdictional transaction tax services, including representation, research, planning, and education to clients in multiple industries, with a specialization in health, manufacturing, and retail. She joined the Firm in July 2000 and becomes the 74th Principal on Ryan’s leadership team. Ryan’s market leadership and commitment to providing unparalleled tax services to businesses across North America and Europe provide the Firm’s tax professionals with opportunities for advancement that are unmatched in the tax services industry.
In May, Ryan receives the 2011 Work-Life Innovative Excellence Award, the highest honor awarded by the Alliance for Work-Life Progress, a division of WorldatWork. This prestigious award recognizes companies that implement programs and policies that demonstrate excellence in enhancing and promoting work-life effectiveness while achieving organizational goals. The Firm’s innovate myRyan work environment is the driving force behind this illustrious honor.
In June, the accolades and awards resulting from the Firm’s internationally recognized myRyan work environment continue to accumulate as Ryan associates worldwide are leading the industry into a new era of business productivity and client service excellence built on employee flexibility. The Firm’s Chicago office is ranked the best place to work in the entire state of Illinois by the Daily Herald Business Ledger. The Austin, Texas office ranks 14th on the Austin Business Journal’s 2011 Best Places to Work list. The Washington, D.C. office ranks second in the Large Employer with Nonlocal Headquarters category of the 2011 Washington Business Journal’s Best Places to Work awards. And Ryan ranks eighth in the Large Employer category of the Best Employer in Ohio awards, sponsored by the Society for Human Resource Management and the Best Companies Group. June also marks an important milestone in the Firm’s continued international expansion with the acquisition of Franke & Den Breems, a respected Dutch tax law firm specializing in value-added tax (VAT) and real estate transfer tax advisory services. The acquisition launches Ryan’s Netherlands operations based in Alkmaar and Amsterdam, and provides local expertise for companies in the Netherlands, as well as additional support for the Firm’s portfolio of multinational clients operating all across Europe. The Firm also launches a new Net Proceeds Tax practice to help clients in the mining and precious metals industries meet the challenges of a rapidly evolving legislative and regulatory environment with a suite of tax advisory and audit defense services to help ensure they pay only their fair share of the net proceeds tax.
In July, Ryan achieves the prestigious International Customer Service Standard (ICSS) certification from the Customer Service Institute of America (CSIA). This exclusive certification is the result of an extensive review of Ryan's client service and quality management processes, and independently validates the Firm’s culture of client service excellence. The Firm earns ICSS certification as a first-time applicant for the designation—an accomplishment achieved by only 40% of ICSS candidates—and also records the highest certification score ever produced in an initial application by a North American organization. Ryan’s ICSS certification, combined with its first-place ranking in the Medium Business category of the International Service Excellence Awards and CEO and Managing Principal G. Brint Ryan’s recognition as the Customer Service CEO of the Year, clearly demonstrates an unwavering commitment to superior client service.
In August, Ryan hires Jillian McCullagh as Principal to lead the Firm’s United Kingdom operations, based in London. Ms. McCullagh will guide the Firm’s continued high-velocity growth in the United Kingdom, managing a team of seasoned VAT professionals providing a suite of VAT advisory, recovery, and automation services to a rapidly expanding portfolio of premier European clients. Also in August, Ryan Director Linda Falcone is elected President of the Institute for Professionals in Taxation (IPT) for 2011–2012. Ms. Falcone will lead the IPT Board of Governors and membership toward continuous improvement of the tax services industry through the leadership development of tax professionals across North America. Ms. Falcone joined Ryan in 2006 and launched the Firm’s Charlotte, North Carolina office. She plays a key leadership role in delivering steady revenue growth, while providing Ryan clients in the southeast region superior results and substantial tax savings. Her appointment to this prestigious IPT leadership position further demonstrates the Firm’s ability to attract and retain the industry’s most talented and seasoned tax professionals.
In September, Ryan Principal John Sharp is appointed Chancellor of the Texas A&M University System, resigning his position as Ryan Principal to oversee one of the largest university systems in the nation with 11 universities, 120,000 students, an annual budget of $3.3 billion, seven state agencies, and a health science center. Mr. Sharp joined Ryan as a Principal in 1999 and was instrumental in the Firm’s rapid growth in market share to the seventh largest tax services firm in the United States. Also in September, Ryan ranks130th in the InformationWeek 500 listing of the most innovative business technology companies in the United States. Ryan is the highest ranked corporate tax services firm on the list, demonstrating the Firm’s commitment to using innovation and technology as a central strategy to delivering superior client service and results.
In October, Ryan’s Dallas, Texas headquarters is ranked tenth in the Medium Business category of the Dallas Business Journal’s 2011 Best Places to Work list, joining an elite group of only 52 businesses that were honored. In November, recognition of the Firm’s innovative myRyan work environment continues with Ryan placing third in the Mid-size Company category of the 2011 Dallas Morning News Top 100 Places to Work list, ranking first overall in the Best Work/Life Flexibility category, and being honored as one of only 34 companies to be selected to the list three years in a row. Additionally, 14 of the Firm’s locations across the United States win the 2011 Alfred P. Sloan Award for Business Excellence in Workplace Flexibility that recognizes employers across the country that successfully use workplace flexibility as a strategy to increase workplace effectiveness and yield positive business results. Ryan offices honored include Atlanta, Austin, Boston, Chicago, Cleveland, Dallas, Denver, Detroit, Houston, Kansas City, Los Angeles, Phoenix, Pittsburgh, and Washington, D.C.
Also in November, Ryan is listed as the 52nd largest North Texas private company by the Dallas Business Journal, based on 2010 revenues. Ryan’s revenue growth over the previous year was double the average of the companies listed, and improved the Firm’s ranking 15 places over 2010. November ends with Steven Hsu and Robert D. Jones being promoted to Principal. Steven Hsu is based in the Dallas, Texas office and specializes in providing multi-jurisdictional transaction tax services, including representation, planning, and education. Mr. Hsu joined the Firm in July 1998 and has been instrumental in the growth of Ryan’s Transaction Tax practice. Robert D. Jones is based in the Kansas City, Kansas office and specializes in providing multi-jurisdictional and federal fuels and excise tax recovery, as well as audit consulting for a variety of industries. Mr. Jones joined the Firm in July 2003 and has been very influential in building Ryan’s Fuels and Excise Tax practice, which is widely recognized for tax innovation that protects profitability in a turbulent transportation industry economic environment.
In December, Ryan’s Austin, Texas office is named to the 2011 Austin Statesman Top Workplaces list for the second year in a row. This prestigious award recognizes Austin companies with the best employee work cultures, and Ryan is one of only 85 businesses honored, ranking 14th in the Small Company category. Additionally, Ryan receives the prestigious 2011 Optimas Award for General Excellence from Workforce Management. The Optimas Awards recognize premier international organizations that implement innovative workforce initiatives for talent management and business results. Ryan joins a select group of past Optimas Award winners, which includes some of the world’s most innovative companies, including IBM, Microsoft, Google, and Intel.
Ryan ends 2011 with 46 locations in four countries, more than 900 professionals, 75 Principals, 14 Corporate Officers, and revenue over $233 million.
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